Workplace Violence: Issues in Response
by Eugene A. Rugala
From Amazon.com: The terrorist attacks that occurred in New York,Washington, D.C., and Pennsylvania on September 11, 2001, were a tragic reminder to the Nation of the threat posed by international terrorism.With the exception of the attack on the Pentagon, the targets chosen by the terrorists were not military in nature, but were workplaces where thousands of people work every day to support their families and their country.
Workplace violence was put in a new context that day. Prior to 9/11, this type of violence was viewed as perpetrated by disgruntled employees, customers, or a domestic violence/stalking relationship that surfaces at a workplace. Since that time, America’s workplaces have to be prepared not only to face the more traditional internal workplace threats, but now have to consider the external threat of terrorism.
I am deeply appreciative of the effort put forth by the multidisciplinary group of experts from law enforcement, government, private industry, law, labor, professional organizations, victim services, academia, mental health, the military, and FBI experts in violent behavior and crime analysis, crisis negotiation, and management who came together to produce this practical guide, “Workplace Violence: Issues in Response.”
This monograph is aimed at prevention, intervention, threat assessment and management, crisis management and critical incident response and, in consultation with the Department of Justice, makes legislative and research recommendations. I would like to thank all who participated for their unselfish sharing of time, expertise, and commitment to safety in America’s workplaces.