By Jan Kantor, marconews.com
Being assertive is not necessarily being aggressive. Aggressiveness, in words or actions, is bold, forceful, dominating, final; it’s the “do it my way or else” kind of approach that tells others you’re serious about something. It affects people in diverse, often detrimental, ways. Assertiveness has more positive results. You will be more [...]

By Frank Newberry, PitchCare.com
In these difficult times of increased workloads and higher anxiety levels, conflict in the workplace can so easily arise.
Consultant and Conference Speaker, Frank Newberry, argues that conflict at work is not necessarily a bad thing. In fact, conflict has always been around; it is natural and healthy and can lead to [...]

By Brian Amble, Management Issues
Can you put a cost on bad manners? Does politeness pay? According to a US business school professor, the answer is an emphatic “yes” – in fact the cost of bad behaviour can run into millions.
USC Marshall School of Business professor Christine Porath and co-author Christine Pearson, a professor of management [...]

from WAtoday.com.au
It’s often said that people are a lot ruder today than they were 20 years ago. You see it everywhere. On the roads, people littering, people pushing in at queues, various sorts swearing on the streets and, in some instances, rude service by people at the counter. Melbourne architect Dimity Reed bemoans how rude [...]

By Jennifer Swanberg, Business Lexington
We all know what it feels like — the sense of humiliation when a manager berates you for no apparent reason in front of your coworker, or when a colleague takes credit for initiating and carrying out a project on which you spent months. Or how about the time when you [...]

By Maud Purcell, GreenwichTime.com
Corporations and organizations have become more socially conscious over the last few decades with the enactment of discrimination and harassment legislation. In some cases the law has been taken to such an extreme that a touch on the arm, a seemingly benign joke or a compliment can become the subject of a [...]

By Kathy McCabe, The Daily Telegraph
IT has been the mantra of the embattled worker for more than 30 years since Peter Finch immortalised the angry outburst as news anchor Howard Beale in the award-winning film Network.
Beale galvanised the frustrated with his oft-quoted rant: “I’m as mad as hell and I’m not going to take this [...]

By Arnold Sanow, The Business Source
A study concerning rudeness in the workplace by The University of North Carolina asked 1601 people if there was rudeness, backstabbing, poor communication and incivility in the workplace. Out of those 1601 people interviewed 89% said yes. However, they asked those same 1601 people if they were ever uncivil, rude, [...]

By Catherine Mattice, No Workplace Bullies
Although recent studies indicate between 50 and 90% of workers are bullied in America, and up to 35% quit as a result, it seems relatively little advice is available to organizational practitioners attempting to resolve the issue within the walls of their own companies. That’s where I come in. I [...]