Tag Archive: Conflict management

Feb 15 2012

Conflict Management: Understanding Anger and the Brain

By Carol Fredrickson, Violence-Free.com Conflict in the workplace is an ever-growing issue and more and more of my clients are requesting programs on Managing Angry People, Angry Patients, Angry Guests, etc. The one question I’m asked most often after one of these presentations is, “Is it possible that when I’m really angry, my brain just …

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Permanent link to this article: http://workplaceviolencenews.com/2012/02/15/conflict-management-understanding-anger-and-the-brain/

Nov 02 2010

Recognize Respect

By Joe Moore, ProActive ReSolutions There are many stories about poor behaviour at work. Maybe we could be clearer about the respectful behaviours we want to see happen more often at work? Here are the 12 vital signs of respectful between people at work and some tips on how to praise: People are following the …

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Permanent link to this article: http://workplaceviolencenews.com/2010/11/02/recognize-respect/

Sep 07 2010

Keep your cool as work piles up

By Janelle Frost, The Sun News Anger in the workplace is almost inevitable, especially in a downturned economy with underpaid, overworked employees. But before a worker throws his or her computer out the window, snaps at a manager or walks out on the job like JetBlue flight attendant Steven Slater (who slid off his job …

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Permanent link to this article: http://workplaceviolencenews.com/2010/09/07/keep-your-cool-as-work-piles-up/

Jul 14 2010

Respectful workplace policies doesn’t guarantee respectful behaviour

from ProActive ReSolutions Respectful Workplace – Challenging the Status Quo Are respectful workplace polices doing their job? The findings of the ProActive ReSolutions workplace questionnaire highlight that having respectful workplace policies doesn’t guarantee respectful behaviour. Sixty nine percent of some 8,000 employees and managers who responded to the questionnaire said they were aware of their …

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Permanent link to this article: http://workplaceviolencenews.com/2010/07/14/respectful-workplace-policies-doesn%e2%80%99t-guarantee-respectful-behaviour/

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